1. Introduction

This Privacy Policy explains how The Butcher Bar & Grill (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make an online booking, submit an enquiry, or place an order through our e-shop.

We are committed to protecting your privacy and complying with the UK GDPR, Data Protection Act 2018, and other applicable laws.

2. Contact Details (Data Controller)

The Butcher Bar & Grill
21–23 Newland Avenue
Kingston upon Hull
HU5 3AG
Phone: 01482 47437
Email: support@thebutchersbargrill.co.uk

3. Information We Collect

We may collect the following types of personal data:

3.1. Information You Provide Directly

• Contact form submissions: name, email address, phone number, message content.
• Table reservations: name, contact details, number of guests, booking date/time, special requests.
• E-shop purchases: name, billing/shipping address, phone number, email, order details.

3.2. Payment Information

For online payments, we use secure third-party payment processors.
We do not store or access your full payment card details.

3.3. Automatically Collected Data

Through cookies and analytics tools, we may collect:

• IP address
• browser type and device information
• pages viewed and time spent on the website
• referral URLs

4. How We Use Your Information

We process your data for the following purposes:

• To respond to enquiries submitted through the contact form
• To manage and confirm table reservations
• To process and deliver your e-shop orders
• To send order confirmations, receipts, and service-related messages
• To improve our website and services
• To meet legal and regulatory requirements

We process your personal data based on:

• Contractual necessity (reservations, orders)
• Legitimate interests (responding to enquiries, improving services)
• Legal obligations (financial record-keeping)
• Consent (for optional cookie or marketing preferences)

5. Sharing Your Information

We may share your information with:

• Payment service providers (for secure online payments)
• Reservation or booking system providers
• Delivery partners (if ordering items for delivery)
• IT and website service providers
• Legal or regulatory authorities when required

We do not sell or rent your data to third parties.

6. Cookies and Tracking Technologies

Our website may use cookies to:

• Enable website functionality
• Facilitate online bookings and e-shop operations
• Improve website performance
• Analyse visitor behaviour (e.g., Google Analytics)

You can manage cookie settings through your browser or via the website cookie banner.

A detailed Cookie Policy can be provided separately if needed.

7. Data Retention

We retain personal data only as long as necessary:

• Booking and enquiry data: typically 12–24 months
• E-shop purchase records: up to 6 years (legal obligation)
• Analytics and technical data: according to cookie policy settings

After the retention period expires, we securely delete or anonymise your data.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion (in certain cases)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: support@thebutchersbargrill.co.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, alteration, or disclosure.

However, no online transmission can be fully secure, so we cannot guarantee absolute security.

10. International Transfers

If our service providers transfer data outside the UK, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@thebutchersbargrill.co.uk
Phone: 01482 47437